CLIENT CONCIERGE & ADVISORY
At Your Service
Whether inquiring about custom CAD designs, matching diamond specifications, or scheduling a private showroom appointment, our team is at your disposal.
DIRECT REACH
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Our gemological specialists respond to all digital inquiries within 4 business hours.
CONCIERGE HOTLINE
+1 (800) 589-4769
Mon–Fri: 9:00 AM – 7:00 PM EST
CLIENT EMAIL
concierge@lux-grown.com
24/7 Digital Inquiry Inbox
FLAGSHIP SHOWROOM
580 Fifth Avenue, Suite 2400
Diamond District, New York, NY 10036
PRIVATE APPOINTMENTS
By Appointment Only for Private Diamond Viewing
Strict Client Confidentiality & Secure Data Handling Assured
ELECTRONIC DISPATCH
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CLIENT ASSISTANCE
Frequently Asked Questions
Yes, every solitaire diamond above 0.5 carats includes a physical and digital grading certificate from independent labs such as IGI (International Gemological Institute) or GIA (Gemological Institute of America). The report verifies cut, clarity, color, and carat weight.